Refund policy

 We have a really straightforward policy on refunds.

This is passed on from our dropshipping partners, Temecula Coffee Roasters and Dripshipper.

1. If you, the customer, make an error, you pay for the fix. Ordered the wrong coffee, entered the wrong shipping information etc.

2. If we make an error (and we will. Our partners internally tracked error rate is 0.325%, it will happen), we pay. This is typical: The wrong grind i.e. ordered whole bean and sent espresso or wrong label type of things. Our process is custom and human at every step, so if/when we make an error, you simply tell us by sending an email to hello@darkcoreroasters.com. If you are in this position now, we are so sorry! Once you notify us, we will fix the issue, and we will pay for new coffee and shipping.

3. If there is an issue that is the post office's fault or another odd issue...package theft, damage in shipping or item tracks delivered but you never received it, let us know, again, by sending an email to hello@darkcoreroasters.com. The more details you can give us relating to your odd issue, the better, as this helps us (a) improve our processes and (b) file claims with shipping suppliers where applicable. In any case, we will pay for the new coffee and shipping.

So, in summary.
Your fault; you pay. Our fault; we pay. "Nobody's" fault; we pay.

Please, never send coffee back. It is a waste of shipping as we have to discard any returned product. In the case of damaged goods.

You can always contact us for any refund questions at hello@darkcoreroasters.com.